A MESSAGE FROM OUR EXECUTIVE DIRECTOR, DR. ANNE ORSENE

Dear Friends of HES,

I’m sure I don’t need to remind you what a challenging year 2020 had been for all. Trying to balance the safety of both our patients and staff, while continuing to provide the ever-so-important hearing health care was certainly a challenge for me.

With that being said, I would like to express my sincerest thanks to all that helped us get through the year.

I am very proud of our staff’s ability to adapt during the pandemic. From tele-visits, curb-site visits, and increased sanitation efforts on our already strict protocols was certainly not easy.  In the beginning, especially during a lot of the unknowns, so many of our staff members came in and continued to provide care for our patients the best they possibly could. I am forever grateful for your resistance this past year.

We understand that many of our patients fall into a vulnerable category when it comes to their ability to fight the virus. I would like to thank our patients for trusting us to implement the best safety and sanitation protocols possible, while also adjusting to changing schedules, changes to check-in, among many other things.

I am also glad that you continued to make your hearing healthcare a priority, as good hearing is more important than ever – especially if you tended to be more isolated than normal this past year.

We are continuing to make great strides in providing the best health and safety measures possible.

I am also pleased to announce that we will be dramatically increasing our “virtual visits” program this spring. Virtual visits will allow our patients to continue receiving proper care – as safely as possible. We are also hoping that this will enable our patients to receive care from their favorite HES Audiologist, even if they are traveling or spending some time in a hospital or rehabilitation-type facility. We can help you no matter where you are in the world!

Further information about this new feature will be launched in early Spring.

Please never hesitate to contact us by calling 716-833-4488 or by visiting HESofBuffalo.org. I wish you all a wonderful 2021…and remember…It’s Good to Hear!