HES takes great pride in providing both excellent care and extended information about hearing health and care for our patients.  We encourage our patients to sign up for our newsletter and explore the in-depth information provided on our website for updates, articles, and news.


If you have any questions or need information that is not listed on our website, please ask one of our audiologists today.

How to Videos

How to use a blower tool to removed moisture build-up in hearing aid tubing

This hearing aid cleaning tutorial is for hearing aids using standing tubing. Learn how to use a blower tool to remove a build up of wax or moisture from the tubing in order to keep the hearing aid working properly. Blower tools are available for purchase at any of our offices.

How to use a battery tester

Not sure if your hearing aid battery is fresh, partially charged, or dead? This video will demonstrate how to use a hearing aid battery tester. Learn how to use this simple tool to determine if your batteries are still good, or if it’s time to recycle them. Battery testers are available for purchase at any of our offices.

How to use Oticon ‘No Wax’ Wax Guard system

This hearing aid cleaning tool is for use with Oticon hearing aids that use the ‘No Wax’ wax guard system. Use this simple cleaning tool with your Oticon hearing aids to keep them free from wax build up which may cause them to seem weak or dead. Contact us if you’re not sure which wax guard system your hearing aids require.

Helpful Links

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Hearing FAQs

Hearing aids are appropriate for most types of hearing loss, including nerve loss due to age, noise exposure, genetics, or other factors. Most hearing loss is due to loss of sensory cells and not damage to the actual auditory nerve. Your audiologist will provide more information about your hearing loss, and explain what treatment options will be most beneficial.

This depends on a variety of factors, such as the degree of your hearing loss, the size of your ear canal, and your ability to manipulate small parts. Fortunately, modern technology has allowed hearing aids to become smaller and more discrete. Behind-the-ear hearing aids with slim tubes are very cosmetically appealing. Your audiologist will review your hearing aid options with you to help you determine which style will suit your needs.

Every hearing loss is unique and everyone’s experience is different. Advancements in hearing aid technology have allowed us to solve issues that hearing aid users have had in the past. A qualified audiologist can make modifications to your hearing aid to improve functioning. Whether the aid doesn’t fit right, doesn’t sound good or whistles too much, our audiologists have extensive training to address such complaints. Hearing Evaluation Services works closely with each patient to ensure satisfaction with his or her hearing device.

That depends on your hearing loss and listening needs. If you have hearing loss in both ears, two hearing aids will sound more natural and balanced. They will also help you hear better in noisy situations and listen to speech on either side. However, the choice of one versus two is always up to the individual.

At Hearing Evaluation Services, our audiologists are uniquely qualified to help you answer this question. Each person’s hearing loss is different and we all have different types of listening needs (e.g., hearing at work, at home, at meetings, hearing children, listening to music, etc.). What works for one person may not be the best option for someone else.

Based on the results of your hearing test and a comprehensive needs assessment, our audiologists will help you choose the hearing solution that is right for you! This solution may include hearing devices such as hearing aids or other types of amplification. Your audiologist can also provide counseling and training for you and your family members to help you understand the nature and impact of your hearing loss.

Absolutely! To determine if a hearing aid is meeting your needs, you must wear it in your everyday listening situations. Hearing Evaluation Services offers each person a 45-day trial period. If the device is not meeting your needs, you can exchange or return it.

Tinnitus FAQs

Tinnitus is defined as the perception of sound when no external sound is present. Tinnitus is often described as ringing, buzzing, hissing, etc. Tinnitus can be present constantly or occur intermittently and can fluctuate in volume. Tinnitus is considered a symptom and not a disease.

The direct cause of tinnitus is unknown; however, current research suggests it is a result of the brain’s reaction to a change within the auditory system. Tinnitus is often accompanied by hearing loss, with up to 85-90% of patients with hearing loss experiencing tinnitus. It can also occur as a result of impacted cerumen (ear wax), ear infections, exposure to loud sounds and as a side effect of certain medications. Tinnitus is also associated with other non-auditory conditions such as temporomandibular joint (TMJ) disorder, as well as head and neck injury.

Tinnitus that is the result of certain ear-related issues (including impacted ear wax and conductive hearing loss) will typically diminish once the underlying medical issue is resolved. There are a variety of ways to help better manage Tinnitus including sound therapy and counseling.

The certified tinnitus specialists at Hearing Evaluation Services are trained in various aspects of Sound Therapy and work with patients to develop an individualized tinnitus management program. Current management options include:

    • Traditional Hearing Devices
    • Masking Devices
    • Neuromonics™ Devices
    • Combination Devices
    • Counseling
    • Stress and Sleep Management

Presently, there are no medications or supplements that have been researched and approved by the Food and Drug Administration (FDA) for the treatment of Tinnitus. There are a number of over-the-counter supplements marketed for tinnitus treatment, however, none have been scientifically proven to reduce or eliminate tinnitus. Medications for anxiety and depression can be used for patients with these conditions, which can be helpful in reducing stress related to Tinnitus. Patients should always consult with their physician before starting a new medication or supplement.

Balance FAQs

To understand how we diagnose dizziness or poor balance, you must know how our human balance system works. The three systems responsible for balance are the inner ear, which houses the vestibular nerve that is responsible for balance; eye movements; and, sensory input from the muscles and joints called proprioception. Proprioception is responsible for informing the brain about interactions with the environment, like walking on rough concrete and transitioning to dewy grass. If any of these three systems are off, it can cause dizziness or imbalance.

Dizziness and balance difficulties often result from problems in the vestibular system, which is linked to the hearing system in the inner ear. However, it is important to examine a patient’s medical history to identify any past conditions or medications that may cause imbalance or dizziness. A series of balance tests designed to identify the source of a person’s dizziness allows an audiologist to identify which parts of the hearing or vestibular system are not functioning normally.

Dizziness, vertigo, and balance problems result from a variety of factors. However, the two most common causes are benign paroxysmal positional vertigo (BPPV) and vestibulopathy.

BPPV is a complex condition in which you have brief, but intense, episodes of dizziness that occur when you move your head in a certain position or hold it at a particular angle. There are several variants of BPPV, but it commonly occurs when tiny particles in your balance system called, “otoconia,” break loose and fall into the canals of your inner ear. Visit Balance Treatment, to learn about treating BPPV.

Vestibulopathy is a condition wherein there is a reduction in the output of one or both of the vestibular portions of the inner ear. Oftentimes, the onset of vestibulopathy begins with a severe vertigo attack, accompanied by nausea that lasts several days. Symptoms may include dizziness with head or body movement; motion sickness; or uneasiness with certain visual stimuli, such as flickering lights down an escalator.

While these are more common conditions, everyone reacts and feels differently, which is why it’s important to undergo testing. Contact HES today and let our specialists help you diagnose and treat your imbalance or dizziness.

Dizziness and balance problems often result from problems in the vestibular system, part of which is located in the inner ear. Therefore, balance tests, such as VNG Testing and VEMP Testing can evaluate the integrity of the vestibular system. Balance testing allows your audiologist to localize the source of imbalance or dizziness by identifying which components are not functioning properly.

At HES, we believe that everyone experiences dizziness differently. Therefore, treatment should be custom-fit to meet the individual needs of each patient. Though treatment will vary from person to person, two of the more commonly used treatments are vestibular rehabilitation and the Canalith Repositioning Treatment (Epley Maneuver). Vestibular rehabilitation is an exercise-based therapy program designed to improve balance and minimize dizziness symptoms. Canalith Repositioning Treatment, commonly referred to as the Epley maneuver, can help relieve vertigo associated with a positive diagnosis of benign paroxysmal positional vertigo (BPPV). Visit Balance Treatment for more information, and Contact HES to learn how balance treatment can help you.

You should have your balance evaluated if you experience any of the following symptoms.

    • Experience a feeling of motion with certain movements, such as quick head turns or getting out of bed
    • Have difficulty getting around in the dark
    • Feel uneasy walking down an aisle in the store or walking in a shopping mall
    • Sometimes feel like you have no control of your feet
    • Feel unsteady or need to touch something while walking
    • Have a fear of falling
    • Feel uneasy looking out of the window of a moving car
    • Have trouble walking from one surface to another, such as tile to carpet
    • Feel as though you are swaying or leaning toward one direction while you are walking

Insurance FAQs

There are so many different kinds of insurance programs out there, many of which seem to change year to year.  If you are confused, you’re not alone!  We have asked the HES Insurance Specialist, Valerie Schmidt to share with us some frequently asked questions she receives when it comes to insurance – and some helpful answers:

Nearly all insurances cover baseline hearing tests. There is no minimum age requirement. Other diagnostic tests are typically covered as well. This would include balance or dizziness tests or more extensive hearing testing, if necessary. There are also several different ways that insurance companies support hearing aids but there is a wide variety of ways they go about it. It all depends on your insurance program.

There are a wide variety of programs for hearing aids, depending on the individual insurance company and specific insurance policy. Some companies allocate a certain amount they will contribute towards hearing aids. Others participate in hearing aid discount programs, but unfortunately, these programs can be extremely limiting in the type of device a patient can receive with very limited choices. Many patients will also use their flex dollars towards their hearing aids or use it to upgrade to a more advanced device than what their insurance covers.

A hearing aid benefit is money paid by the insurance company to pay all or part of the cost of any hearing aid the patient chooses. It is similar to how insurance companies cover costs towards eye glasses. A hearing aid discount program gives the patient access to hearing aids at a reduced price that the patient pays for entirely. The insurance company pays nothing. These discount programs often have a very limited selection available with limited services included.

Yes! Flex dollars can be used towards hearing devices and any custom ear mold offered through Hearing Evaluation Services. Many patients use this as a way to upgrade from their basic insurance contribution to get a hearing device with some of the newest technological features – such as Bluetooth connectivity, functional smart phone apps, and rechargeable batteries.

Unfortunately, some people think that access to discounted hearing aids is the same as an insurance benefit. It’s not. Since the insurance company does not contribute to the cost of the hearing aids, the patient pays the whole bill. Additionally, many of these plans try to limit where patients can go to get their hearing aids and they work with high-pressure sales companies. When you come to HES, we will check your insurance and make sure you know all your options, we honor your insurance benefits or discounts, and we never use high-pressure tactics.

If you have any further questions about your insurance program, we encourage you to contact our on-staff Insurance Specialist.  You can call our office, or CLICK HERE!