HES Introduces New, Centralized Phone System

We are happy to announce the launch of a brand new phone system at Hearing Evaluation Services. With this new system, we are able to provide you with an improved experience whenever you call our office.

We now have one single centralized number– (716)833-4488. With this centralized number, we are hoping to dramatically reduce any wait or hold times when you call, while also allowing us to give you the time and attention you need on the phone.

Another change you may notice is that any one of our Patient Care Coordinators may answer your call – regardless of their office location. With this change, we thought this would be a great opportunity to introduce you to all of our outstanding Patient Care Coordinators and office support staff who you may speak with on the phone.

Cindy – Cindy has been with HES since 2005 and is the primary PCC at our Orchard Park office.

Janet – Janet has been with HES since 2013 and is the primary PCC at our Tonawanda office.

Tracy – Tracy has been with HES since 2014 and is the primary PCC at our Amherst office.

Tiffany – Tiffany has been with HES since 2017 and is the primary PCC at our Williamsville office.

Kristen – Kristen has been with HES since 2010. In addition to supervising the PCCs, Kristen also schedules tinnitus and ototoxic monitoring appointments.

Stephanie – Stephanie has been with HES since 2016. Stephanie assists on projects and schedules tinnitus and ototoxic monitoring appointments.

Michele – Michele has been with HES since 2015. Michele is a back-up PCC and processes hearing aid benefit claims.

Valerie – Valerie has been with HES since 2013.  Valerie is the Insurance Specialist at HES and is available to answer questions regarding insurance benefits.

Joyce – Joyce has been with HES since 1985. In addition to supervising the Billing Department, Joyce also takes phone calls on busy days.

You can also read their full bios, by clicking on our staff page here!